SurveySDM – Shoppers Drug Mart, commonly referred to as SDM, is one of Canada’s largest and most trusted pharmacy and retail chains. From prescription medications to beauty products, groceries, and everyday essentials, SDM serves millions of customers across the country. To continue improving its products and services, Shoppers Drug Mart offers the SurveySDM, a dedicated customer feedback program that collects shoppers’ opinions and experiences.
The goal of SurveySDM is simple: to understand what customers like, what needs improvement, and how the overall shopping experience can be enhanced. By taking part in this survey, customers can share honest feedback and may also receive rewards, such as entry into sweepstakes or promotional discounts.
Purpose of the SurveySDM
Customer feedback is invaluable for Shoppers Drug Mart. The survey helps the company:
- Evaluate Service Quality – Determine if staff are friendly, knowledgeable, and helpful.
- Assess Product Availability – Ensure essential items, medications, and popular products are always in stock.
- Improve Store Environment – Gather feedback on cleanliness, organization, and ease of navigation.
- Identify Pain Points – Understand challenges customers face during shopping or pharmacy visits.
- Enhance Customer Satisfaction – Make data-driven decisions to increase overall shopper happiness.
Through SurveySDM, customers directly influence the company’s approach to service, product offerings, and store management.
Shoppers Drug Mart Survey Eligibility Criteria
Before taking the survey, participants should meet the following requirements:
- Must be at least 18 years old.
- Must be a legal resident of Canada.
- Must have a valid Shoppers Drug Mart receipt with a survey code.
- Employees, their families, and affiliates of SDM are not eligible to participate.
- Each receipt can only be used once for the survey.
How to Complete the Shoppers Drug Mart Survey
Completing the Shoppers Drug Mart customer feedback survey is easy. Here’s a step-by-step guide:
- Keep Your Receipt
After shopping, ensure you save the receipt, which contains the survey invitation code. - Access the Survey Online
- Visit the SurveySDM platform using any device with internet access.
- Enter Required Details
Input information from your receipt, such as the store number, transaction ID, and survey code.
Answer the Survey Questions
- Questions may include:
- Overall satisfaction with the shopping experience.
- Staff friendliness and helpfulness.
- Product quality and availability.
- Cleanliness and layout of the store.
- Wait times at checkout or pharmacy counters.
Provide Additional Comments
You can add suggestions, highlight positive experiences, or report issues.
Rewards for Survey Participation
Shoppers Drug Mart often rewards customers for completing the SurveySDM. Typical incentives include:
- Sweepstakes Entries – A chance to win gift cards or other prizes.
- Discount Coupons – Savings on your next in-store purchase.
- Exclusive Promotions – Special offers for survey participants.
Rewards vary depending on the promotion and are usually listed on the receipt.
Benefits of Taking the Shoppers Drug Mart Survey
Participating in SurveySDM benefits both the customer and Shoppers Drug Mart:
- Customer Empowerment – Share honest opinions that influence store policies and product offerings.
- Improved Services – Help the company identify and fix issues in service, product quality, and store experience.
- Better Shopping Experience – Your feedback contributes to a cleaner, better-stocked, and more welcoming environment.
- Rewards and Recognition – Enjoy discounts, coupons, or sweepstakes entries as a thank-you for your time.
Tips for a Smooth Survey Experience
- Complete the survey shortly after your visit to ensure your receipt is valid.
- Provide honest and detailed feedback, including both positive and negative experiences.
- Keep track of any promotional codes or sweepstakes entries for future use.
- Ensure your internet connection is stable while completing the survey.
Frequently Asked Questions (FAQs)
- How long does SurveySDM take?
It generally takes 5 to 10 minutes to complete.
- Do I need a receipt to participate?
Yes, a receipt with a survey code is required.
- Can I take the survey multiple times?
Yes, but each entry must come from a unique receipt.
- Are rewards guaranteed?
Some rewards are guaranteed (like discount coupons), while others may be part of a sweepstakes draw.
- Is my personal information safe?
Yes. SDM uses your information only for survey and promotional purposes.
Conclusion
The SurveySDM is a valuable tool for Shoppers Drug Mart to listen to its customers. By participating, shoppers can influence improvements in service, product quality, and store experience while enjoying rewards and promotions.
Taking just a few minutes to complete the survey ensures that your voice is heard, helping Shoppers Drug Mart maintain its position as a trusted and customer-focused retailer across Canada.
Next time you visit an SDM location, save your receipt, complete the survey, and make a difference in the way your favourite store serves you.